PRIVACY
Your information.
Handled with purpose.
An overview of the information you share when you contact Shoal Creek Insurance Brokers through this website.
Information you provide
Our contact and coverage request forms collect the details you submit, such as your name, contact information, business information, coverage interests, and message. Insurance applications may request more detailed information about your business and insurance history.
How we use it
We use submitted information to respond to inquiries, discuss coverage needs, process applications, and provide insurance brokerage services. Information may be shared with service providers that process website submissions and, as appropriate for your request, insurers or other parties involved in the insurance process.
Information to leave out
Please do not submit Social Security numbers, payment card details, passwords, medical information, or confidential claim documents through general contact forms. Ask us for an appropriate method before sharing sensitive documents.
Website requests
Website hosting and request handling can involve technical information, including a request time, the page used to submit a form, and browser information. We use service providers to operate the site and route your inquiry.
Optional analytics
With your permission, we use Mixpanel to understand page visits and application milestones. We do not send your application answers, contact details, signatures, or saved-application links to Mixpanel. Session recordings and automatic form capture are disabled. Use Analytics settings in the footer to change your choice. We respect Global Privacy Control and Do Not Track signals.
Saved applications
If you choose Save and resume, your unfinished application is encrypted and stored using Cloudflare. Anyone with your private resume link can access the draft, so keep it private. Signatures are not saved. Drafts expire after the period shown when saving; you can also delete a saved draft.
Questions and requests
For questions about information you have submitted or to discuss a privacy request, call (512) 647-6540. We may need to verify your identity before acting on a request.
Existing privacy notice
SCIB’s previously published privacy notice is available as a PDF. Contact SCIB if you need help determining which notice applies to your relationship with us.